We at the DAILYSOCKS team process your order internally within 1-2 business days. Should this not be the case, e.g. because a product is currently out of stock or we are waiting for new goods, we will usually contact you by email.

After that, the parcel will be handed over to DHL and delivered within another 1-3 days. You will receive a DHL tracking number by email after the order has been placed, which you can use to track the shipment status.

If the parcel does not arrive within 5 working days at the latest, please contact us by email at kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441.

To ensure fast delivery, orders are transmitted to our warehouse shortly after they are placed and can no longer be changed after that.

You can contact our customer service within 30 minutes to have your order changed. The quickest way to reach us in this case is by phone at +492557/4169156.

We ship worldwide. Please note our different shipping costs here.

Shipping and handling within Germany is €3.90 for orders up to €39. Orders over €39 are shipped free of charge.

Shipping and handling to Switzerland, Austria, France, Italy, Belgium and the Netherlands starts at €5.90 for orders up to €49. Orders over €49 are shipped free of charge.

Shipping and handling to the rest of the world starts at €5.90 for orders up to €69. Orders over €69 are shipped free of charge.

We ship all parcels within Germany with DHL. Outside Germany, we deliver parcels via DHL or GLS.

Should you not be present during the first delivery attempt, either another delivery attempt will be made, or your parcel will be stored for a few days at a post office or packing station. You should receive a notification about this from DHL in your mailbox, or you can also check your shipment status.

Should an item not be in the package, although it is listed on the delivery note, or if a wrong item has been delivered, please inform us immediately by email at kundenservice@dailysocks.berlin. Please include your order number and specify which item it concerns.

Thank you for your order at dailysocks.berlin! Should you, contrary to expectations, not be satisfied with the delivered items, you can exchange the ordered items or send them back to us within 14 days.

1. Please contact us at kundenservice@dailysocks.berlin so that we know the goods are being returned and can note the return in your order process.

2. Send the items to the address below:

Texolution GmbH

Laukamp 47

48493 Wettringen

3. Send your items with intact labels along with your order number.

4. Add information on how we should process your return (e.g., refund, exchange for a different size, style, etc.)

All socks MUST be unused and unworn, and packaging and labels must be intact. Once we have received your return, we will process your request and send you a confirmation email. Please note that we cannot refund any shipping costs incurred for the return, and you are responsible for ensuring that the return arrives complete. If you wish to exchange, additional shipping costs of €3.90 will apply for the re-shipment. These costs are also to be borne by you.

In case of an exchange, please specify the article name and size of the alternative products you would like (please note that only products of the same or lower price can be exchanged). Please also send these to us in Wettringen (see "How to return my goods"). Please note that you are responsible for the additional shipping costs for an exchange, which amount to €3.90. These will be invoiced to you.

These include: knitting errors, seams coming undone after a short period of wear, or a hole in the sock when unpacked.

Should your DAILYSOCKS unexpectedly develop a hole within our 1-year anti-hole guarantee, please send us a photo via email to kundenservice@dailysocks.berlin or via WhatsApp to 0157/39072441. Please include your order number if possible, and we will get back to you immediately.

The causes of pilling are due to a natural characteristic of some materials, which is why pilling does not constitute a defect in the sense of the 1-year anti-hole guarantee.

The formation of pilling:
Pilling refers to the formation of small fiber knots in areas exposed to high friction. This occurs when tiny fibers detach from the fabric and tangle together due to friction. Short-staple and fine natural materials such as cotton or even cashmere are frequently affected, but pilling can also occur with synthetic fibers such as polyester, whose fibers can more easily slip out of the fabric due to their particularly smooth surface.

If an exchange is no longer possible - for example, because the item is sold out - you will receive a voucher that can be redeemed indefinitely. The issued vouchers can only be redeemed in the online shop. Unfortunately, a cash payout of the vouchers is not possible.

Complaints are possible within the 1-year anti-hole guarantee from the date of purchase/delivery. If an item has quality defects, you have the option to complain about the item within this period. We ask for your understanding that a complaint is unfortunately no longer possible after the 1-year period has expired.

All our DAILYSOCKS are generally washable at 30 degrees. Please refer to the care instructions on the label.

To ensure they last a long time, do not tumble dry them.

Socks with sheer elements, such as ALICE, SARAH DOTS/KARO, or finer ones like PEEPTOE, CHARLY, and BELLA, should be washed in a laundry bag. They love being washed, but they can be damaged by Velcro and zippers of other garments.

Furthermore, you should not walk barefoot on uneven or rough floors with the very fine socks, as this could cause snags.

When putting on the sheer socks, make sure not to pull them up abruptly and not to catch your fingernails in the sheer fabric.

Otherwise, there's nothing special you need to consider with our DAILYSOCKS 😊.

Since the socks vary in size and elasticity depending on the material composition and spandex content, we have included a size note under each product description in the online shop. This size note ("runs rather small", "runs rather large", "runs true to size") should be observed especially if you are between two shoe sizes, e.g., 38/39.

If you are unsure, please contact our customer service.

All socks are of high quality, and we place great importance on yarn selection. Naturally, production in Portugal is subject to strict quality controls.

Feel free to count the rhinestones on your LAILA or MARIE STRASS before and after washing. You will see that they remain intact.

When removing the packaging, be careful not to tear it.

Should a sock nevertheless show a hole or other defects after only a few wears, please send a picture to our email kundenservice@dailysocks.berlin or via WhatsApp to 0157/39072441. We will review the defect and get back to you as soon as possible.

If you have a voucher code that cannot be redeemed, first check the capitalization. As a rule, we write all discount codes in capital letters, such as "HAPPY".

If the voucher code still does not work, it could be a system error. In this case, please contact us by email at kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441.

To receive the newsletter discount code, you must subscribe to the newsletter as a customer. You will find this field on our shop page if you scroll all the way down.

Once you have signed up there, you will receive an email from us. It is IMPORTANT to confirm this email.

Only then will you receive another email with the discount code. Please check your spam/promotions folder, as these messages are sometimes saved there.

If you still haven't received a discount code, please contact us by email: kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441 (please include your email address here).

Among other things, we offer:

Paypal

If you choose "PayPal" as your payment method, you will be redirected directly to PayPal at the end of the order process. In rare cases, PayPal may experience processing errors, over which we have no influence.

Sofort.

Sofort. enables quick and easy payment without prior registration. You can enter your account number and bank code for a bank account enabled for online banking, as well as the PIN and TAN for your online banking account. After you have selected Sofort. in the "Payment/Overview" step of your order, you will be redirected to the secure payment form of Sofort. After logging in with your usual online banking details, you can complete the purchase.

Klarna

With Klarna, you can pay flexibly when shopping online. You select Klarna as your payment method in the shop and complete the order. You can then pay by invoice, in installments, or immediately.