FAQ

Shipping & Delivery

We at the DAILYSOCKS team process your order internally within 1-2 business days. Should this not be the case, e.g. because a product is currently out of stock or we are waiting for new goods, we will usually contact you by email.

After that, the parcel will be handed over to DHL and delivered within another 1-3 days. You will receive a DHL tracking number by email after the order has been placed, which you can use to track the shipment status.

If the parcel does not arrive within 5 working days at the latest, please contact us by email at kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441.

To ensure fast delivery, orders are transmitted to our warehouse shortly after they are placed and can no longer be changed after that.

You can contact our customer service within 30 minutes to have your order changed. The quickest way to reach us in this case is by phone at +492557/4169156.

We ship worldwide. Please note our different shipping costs here.

Shipping and handling within Germany is €3.90 for orders up to €39. Orders over €39 are shipped free of charge.

Shipping and handling to Switzerland, Austria, France, Italy, Belgium and the Netherlands starts at €5.90 for orders up to €49. Orders over €49 are shipped free of charge.

Shipping and handling to the rest of the world starts at €5.90 for orders up to €69. Orders over €69 are shipped free of charge.

We ship all parcels within Germany with DHL. Outside Germany, we deliver parcels via DHL or GLS.

Should you not be present during the first delivery attempt, either another delivery attempt will be made, or your parcel will be stored for a few days at a post office or packing station. You should receive a notification about this from DHL in your mailbox, or you can also check your shipment status.

Should an item not be in the package, although it is listed on the delivery note, or if a wrong item has been delivered, please inform us immediately by email at kundenservice@dailysocks.berlin. Please include your order number and specify which item it concerns.

Return/Refund

Thank you for your order at dailysocks.berlin! Should you, contrary to expectations, not be satisfied with the delivered items, you can exchange the ordered items or send them back to us within 14 days.

 

1. Please contact us at kundenservice@dailysocks.berlin so that we know the goods are being returned and can note the return in your order process.

2. Send the items to the address below:

Texolution GmbH

Laukamp 47

48493 Wettringen

3. Send your items with intact labels along with your order number.

4. Add information on how we should process your return (e.g., refund, exchange for a different size, style, etc.)

 

All socks MUST be unused and unworn, and packaging and labels must be intact. Once we have received your return, we will process your request and send you a confirmation email. Please note that we cannot refund any shipping costs incurred for the return, and you are responsible for ensuring that the return arrives complete. If you wish to exchange, additional shipping costs of €3.90 will apply for the re-shipment. These costs are also to be borne by you.

In case of an exchange, please specify the article name and size of the alternative products you would like (please note that only products of the same or lower price can be exchanged). Please also send these to us in Wettringen (see "How to return my goods"). Please note that you are responsible for the additional shipping costs for an exchange, which amount to €3.90. These will be invoiced to you.

Complaint

These include: knitting errors, seams coming undone after a short period of wear, or a hole in the sock when unpacked.

Should your DAILYSOCKS unexpectedly develop a hole within our 1-year anti-hole guarantee, please send us a photo via email to kundenservice@dailysocks.berlin or via WhatsApp to 0157/39072441. Please include your order number if possible, and we will get back to you immediately.

The causes of pilling are due to a natural characteristic of some materials, which is why pilling does not constitute a defect in the sense of the 1-year anti-hole guarantee.

The formation of pilling:
Pilling refers to the formation of small fiber knots in areas exposed to high friction. This occurs when tiny fibers detach from the fabric and tangle together due to friction. Short-staple and fine natural materials such as cotton or even cashmere are frequently affected, but pilling can also occur with synthetic fibers such as polyester, whose fibers can more easily slip out of the fabric due to their particularly smooth surface.

If an exchange is no longer possible - for example, because the item is sold out - you will receive a voucher that can be redeemed indefinitely. The issued vouchers can only be redeemed in the online shop. Unfortunately, a cash payout of the vouchers is not possible.

Complaints are possible within the 1-year anti-hole guarantee from the date of purchase/delivery. If an item has quality defects, you have the option to complain about the item within this period. We ask for your understanding that a complaint is unfortunately no longer possible after the 1-year period has expired.

Care instructions and quality

All our DAILYSOCKS are generally washable at 30 degrees. Please refer to the care instructions on the label.

To ensure they last a long time, do not tumble dry them.

Socks with sheer elements, such as ALICE, SARAH DOTS/KARO, or finer ones like PEEPTOE, CHARLY, and BELLA, should be washed in a laundry bag. They love being washed, but they can be damaged by Velcro and zippers of other garments.

Furthermore, you should not walk barefoot on uneven or rough floors with the very fine socks, as this could cause snags.

When putting on the sheer socks, make sure not to pull them up abruptly and not to catch your fingernails in the sheer fabric.

Otherwise, there's nothing special you need to consider with our DAILYSOCKS 😊.

Since the socks vary in size and elasticity depending on the material composition and spandex content, we have included a size note under each product description in the online shop. This size note ("runs rather small", "runs rather large", "runs true to size") should be observed especially if you are between two shoe sizes, e.g., 38/39.

If you are unsure, please contact our customer service.

All socks are of high quality, and we place great importance on yarn selection. Naturally, production in Portugal is subject to strict quality controls.

Feel free to count the rhinestones on your LAILA or MARIE STRASS before and after washing. You will see that they remain intact.

When removing the packaging, be careful not to tear it.

Should a sock nevertheless show a hole or other defects after only a few wears, please send a picture to our email kundenservice@dailysocks.berlin or via WhatsApp to 0157/39072441. We will review the defect and get back to you as soon as possible.

Voucher codes

If you have a voucher code that cannot be redeemed, first check the capitalization. As a rule, we write all discount codes in capital letters, such as "HAPPY".

If the voucher code still does not work, it could be a system error. In this case, please contact us by email at kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441.

To receive the newsletter discount code, you must subscribe to the newsletter as a customer. You will find this field on our shop page if you scroll all the way down.

Once you have signed up there, you will receive an email from us. It is IMPORTANT to confirm this email.

Only then will you receive another email with the discount code. Please check your spam/promotions folder, as these messages are sometimes saved there.

If you still haven't received a discount code, please contact us by email: kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441 (please include your email address here).

Payment

Among other things, we offer:

Paypal

If you choose "PayPal" as your payment method, you will be redirected directly to PayPal at the end of the order process. In rare cases, PayPal may experience processing errors, over which we have no influence.

Sofort.

Sofort. enables quick and easy payment without prior registration. You can enter your account number and bank code for a bank account enabled for online banking, as well as the PIN and TAN for your online banking account. After you have selected Sofort. in the "Payment/Overview" step of your order, you will be redirected to the secure payment form of Sofort. After logging in with your usual online banking details, you can complete the purchase.

Klarna

With Klarna, you can pay flexibly when shopping online. You select Klarna as your payment method in the shop and complete the order. You can then pay by invoice, in installments, or immediately.

Data protection

This cookie policy has been created and updated by CookieFirst.com.

The controller for the purposes of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

 

Texolution GmbH
Laukamp 47
48493 Wettringen

Anna Kemper (Managing Director)
Phone: +49 2557 4169156 
Fax: +49 2557 4169155
Email: kundenservice@dailysocks.berlin

 

Your Rights as a Data Subject

 

You can exercise the following rights at any time using the contact details of our data protection officer:

 

  • Information about your data stored by us and its processing,
  • Correction of incorrect personal data,
  • Deletion of your data stored by us,
  • Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations,
  • Objection to the processing of your data by us, and
  • Data portability, provided you have consented to the data processing or have concluded a contract with us.

 

If you have given us your consent, you can revoke it at any time with effect for the future.

 

You can contact a supervisory authority responsible for you at any time with a complaint. Your competent supervisory authority depends on the federal state of your residence, your work, or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

 

Purposes of Data Processing by the Controller and Third Parties

 

We process your personal data only for the purposes stated in this privacy policy. Your personal data will not be transferred to third parties for purposes other than those mentioned. We only pass on your personal data to third parties if:

 

  • You have given your express consent,
  • Processing is necessary for the performance of a contract with you,
  • Processing is necessary for compliance with a legal obligation,

 

processing is necessary for the purposes of the legitimate interests pursued and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data.

 

Cookies

 

Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data such as IP address, browser used, operating system, and your connection to the internet.

 

Cookies cannot be used to start programs or transmit viruses to a computer. The information contained in cookies allows us to facilitate your navigation and enable the correct display of our websites.

 

In no case will the data collected by us be passed on to third parties or a link to personal data be established without your consent.

 

Of course, you can generally view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

 

Registration on Our Website

 

When registering for the use of our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and email address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option to change or delete the data provided during registration at any time if necessary. Of course, we will also provide you with information about the personal data stored by us about you at any time. We will also correct or delete them at your request, provided there are no legal retention obligations to the contrary. To contact us in this context, please use the contact details provided at the end of this privacy policy.

 

Provision of Paid Services

 

For the provision of paid services, we request additional data, such as payment information, to be able to process your order. We store this data in our systems until the legal retention periods have expired.

 

SSL Encryption

 

To protect the security of your data during transmission, we use encryption methods (e.g. SSL) via HTTPS that correspond to the current state of technology.

 

Newsletter

 

Based on your express consent, we regularly send you our newsletter or comparable information by email to your specified email address.

 

To receive the newsletter, providing your email address is sufficient. When subscribing to our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration (e.g. changes to the newsletter offer or technical conditions).

 

For effective registration, we need a valid email address. To verify that a registration is actually made by the owner of an email address, we use the "double opt-in" procedure. For this purpose, we log the order of the newsletter, the sending of a confirmation email and the receipt of the response requested therein. No further data is collected. The data will be used exclusively for sending the newsletter and will not be passed on to third parties.

 

You can revoke your consent to the storage of your personal data and its use for newsletter dispatch at any time. There is a corresponding link in every newsletter. You can also unsubscribe directly on this website at any time or inform us of your request using the contact option provided at the end of this privacy policy.

 

Contact Form

 

If you contact us with any questions via email or contact form, you give us your voluntary consent for the purpose of contacting you. A valid email address is required for this. This serves to assign the request and then answer it. Providing further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After your request has been processed, personal data will be automatically deleted.

 

Use of Google Analytics

 

This website uses Google Analytics, a web analysis service of Google Inc. (hereinafter: Google). Google Analytics uses so-called "cookies", i.e. text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization on these websites, your IP address will be shortened by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide further services related to website use and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

 

The purposes of data processing are the evaluation of website use and the compilation of reports on activities on the website. Further related services are then to be provided based on the use of the website and the Internet. The processing is based on the legitimate interest of the website operator.

 

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (incl. your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: Browser Add On to deactivate Google Analytics.

 

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. An opt-out cookie will be installed on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

 

Use of Script Libraries (Google Webfonts)

 

To display our content correctly and graphically appealing across browsers, we use script libraries and font libraries on this website, such as Google Webfonts (https://www.google.com/webfonts/). Google Webfonts are transferred to your browser's cache to avoid multiple loading. If the browser does not support Google Webfonts or prevents access, content will be displayed in a standard font.

 

Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

 

The data protection policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

 

Embedded YouTube Videos

 

On some of our web pages, we embed YouTube videos. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can associate your surfing behavior with you personally. You can prevent this by logging out of your YouTube account beforehand.

 

When a YouTube video is started, the provider uses cookies that collect information about user behavior.

 

Those who have deactivated the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you wish to prevent this, you must block the storage of cookies in the browser.

 

Further information on data protection at "YouTube" can be found in the provider's data protection declaration at: https://www.google.de/intl/de/policies/privacy/

 

Social Plugins

 

Social plugins from the providers listed below are used on our websites. You can recognize the plugins by the corresponding logo.

 

These plugins may send information, which may include personal data, to the service provider and may be used by them. We prevent unconscious and unwanted collection and transfer of data to the service provider by means of a 2-click solution. To activate a desired social plugin, it must first be activated by clicking on the corresponding button. Only by activating the plugin is the collection of information and its transfer to the service provider triggered. We ourselves do not collect any personal data via the social plugins or their use.

 

We have no influence on what data an activated plugin collects and how it is used by the provider. Currently, it must be assumed that a direct connection to the services of the provider is established and that at least the IP address and device-related information are collected and used. There is also the possibility that the service providers try to store cookies on the computer used. For specific information on what data is collected and how it is used, please refer to the privacy policy of the respective service provider. Note: If you are logged in to Facebook at the same time, Facebook can identify you as a visitor to a specific page.

 

We have integrated the social media buttons of the following companies on our website:

 

Google AdWords

 

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement placed by Google, Google Adwords will set a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customer websites. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

 

If you do not wish to participate in tracking, you can refuse the necessary setting of a cookie – for example, via a browser setting that generally deactivates the automatic setting of cookies or by setting your browser so that cookies from the "googleleadservices.com" domain are blocked.

 

Please note that you must not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

 

Use of Trustpilot

 

Customer reviews are particularly useful for transparency and optimization, which is why we offer you the opportunity to submit corresponding reviews about our service via a review service offered by Trustpilot, www.trustpilot.de. For this purpose, we use an interface to the independent review portal Trustpilot, which is operated by Trustpilot A/S, Pilestræde 58, 5, 1112 Copenhagen, Denmark. We are unable to control or influence review invitations individually. This is the only way to ensure complete, independent, and uninfluenceable customer reviews for our company and our services. The data transferred to the business app for this purpose (name, first name, email address, and reference number) is transferred to our business app by Trustpilot and is neither used by Trustpilot itself nor passed on to third parties. A review of our company can be carried out on the page https://de.trustpilot.com/review/. You are free to submit a review as a customer. To submit a review or to record customer feedback, it is necessary to create/open a user profile with Trustpilot. In addition to a review for the inviting company, reviews for any company on the Trustpilot review portal can then also be recorded. However, in the case of a review without a prior invitation, a clear reference to a contractual relationship with the reviewed company is required. Further information on this can be obtained from Trustpilot. If a review is submitted by clicking on the link contained in the invitation, a user profile is automatically created with Trustpilot after entering personal data, usually name and email address for verification. This implies consent to Trustpilot's data protection provisions and general terms and conditions. These can be viewed on Trustpilot's website, at: https://de.legal.trustpilot.com/end-user-privacy-terms. If you participate in this feedback system, your review will be published with us and on Trustpilot's websites. Further details can be found in Trustpilot's data protection provisions and their terms and conditions.

If you do not agree with this, an email to us is sufficient.

 

Changes to our data protection policy

 

We reserve the right to adapt this data protection declaration so that it always complies with the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply for your renewed visit.

 

Questions to the data protection officer

 

If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organisation directly:

 

Texolution GmbH
Laukamp 47
48493 Wettringen
Anna Kemper (Managing Director)
Phone: +49 2557 4169156 
Fax: +49 2557 4169155
Email: kundenservice@dailysocks.berlin

 

The data protection declaration was created with the data protection declaration generator of activeMind AG .

 

Contact Us

Email: kundenservice@dailysocks.berlin
Number: +49 2557 4169156