How do I return my goods?
Thank you for your order at dailysocks.berlin! Should you, contrary to expectations, not be satisfied with the delivered items, you can exchange the ordered items or send them back to us within 14 days.
1. Please contact us at kundenservice@dailysocks.berlin, so that we know that goods are being returned and can note the return in your order process.
2. Send the items to the address below:
Texolution GmbH
Laukamp 47
48493 Wettringen
3. Send your items with the label intact along with your order number.
4. Add information on how we should process your return (e.g., refund, exchange for a different size, style, etc.).
All socks MUST be unused and unworn, and packaging and labels must be intact. Once we have received your return, we will process your request and send you a confirmation email. Please note that we cannot refund any shipping costs incurred for the return, and you are responsible for ensuring that the return arrives completely. If you wish for an exchange, an additional shipping fee of €3.90 will be charged for the re-shipment. These costs are also to be borne by you.
How do I exchange an item?
In case of an exchange, please specify, by indicating the item name and size, which alternative products you would like (please note that only products of equal or lesser price can be exchanged). Please also send these to us in Wettringen (see "How do I return my goods").
Please note that the additional shipping costs for an exchange of €3.90 will be borne by you. These will be invoiced to you.
