FAQ
Shipping & Delivery
My socks have not arrived yet
The DAILYSOCKS team processes your order internally within 1-2 business days. If this is not the case, e.g., because a product is currently out of stock or we are waiting for new goods, we will usually contact you by email.
After that, the package will be handed over to DHL and delivered within another 1-3 days. After placing the order, you will receive a DHL tracking number by email, which you can use to track the shipment status.
If the package does not arrive after a maximum of 5 business days, please contact us by email at kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441.
What do I do if I entered the wrong address?
To ensure fast delivery, orders are transferred to our warehouse shortly after they are placed and can no longer be changed.
You can contact our customer service within 30 minutes to have this changed. The quickest way to reach us in this case is by phone at +492557/4169156.
Which countries does DAILYSOCKS deliver to?
We deliver worldwide. Please note our different shipping costs here.
How much are the shipping costs?
Processing and shipping costs within Germany are €3.90 for orders up to €39. We offer free shipping for orders over €39.
Processing and shipping costs to Switzerland, Austria, France, Italy, Belgium and the Netherlands are from €5.90 for orders up to €49. We offer free shipping for orders over €49.
Processing and shipping costs to the rest of the world are from €5.90 for orders up to €69. We offer free shipping for orders over €69.
Which service provider will ship the order?
We ship all packages within Germany with DHL. Outside Germany, we deliver packages via DHL or GLS.
What happens if I'm not home at the time of delivery?
If you are not present during the first delivery attempt, either another delivery attempt will be made or your package will be stored in a post office or parcel station for a few days. You should receive a notification from DHL in your mailbox or check your shipment status.
What should I do if my package is incomplete or a wrong item has been delivered?
If an item is missing from the package, even though it is listed on the delivery note, or if a wrong item has been delivered, please inform us immediately by email at kundenservice@dailysocks.berlin. Please include your order number and the item in question.
Returns/Refunds
How can I return my goods?
Thank you for your order at dailysocks.berlin! Should you, contrary to expectations, not be satisfied with the delivered items, you can exchange the ordered items or return them to us within 14 days.
1. Please contact us at kundenservice@dailysocks.berlin so that we know goods are being returned and can note the return in your order process.
2. Send the items to the address below:
Texolution GmbH
Laukamp 47
48493 Wettringen
3. Send your items with the intact label along with your order number.
4. Add information on how we should process your return (e.g., refund, exchange for a different size, style, etc.).
All socks MUST be unused and unworn, with packaging and labels intact. As soon as we receive your return, we will process your request and send you a confirmation email. Please note that we cannot refund any shipping costs incurred for the return, and you are responsible for ensuring that the return arrives with us complete. If you wish to exchange, additional shipping costs of €3.90 for re-shipping will apply. These costs are also to be borne by you.
How do I exchange an item?
In case of an exchange, please specify, by stating the item name and size, which alternative products you would like (please note that only products of the same or lower price can be exchanged). Please also send these to us in Wettringen (see "How can I return my goods"). Please note that the additional shipping costs for an exchange, amounting to €3.90, are your responsibility. These will be charged to you.
Complaint
Reasons for complaint:
These include: knitting errors, seams coming undone after short wear, a hole in the sock already when unpacking,
My sock has a hole, what should I do?
Should your DAILYSOCKS unexpectedly have a hole within our 1-year anti-hole guarantee, please send us a photo by email to kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441. If possible, include your order number, and we will get back to you immediately.
Why is pilling not a reason for complaint?
The causes of pilling are due to a natural behavior of some materials, which is why pilling does not constitute a defect in the context of the 1-year anti-hole guarantee.
The formation of pilling:
Pilling refers to the formation of small fiber knots in areas subject to high friction. This occurs when tiny fibers detach from the fabric and tangle together due to friction. Short-staple and fine natural materials such as cotton or cashmere are often affected, but pilling can also occur with synthetic fibers like polyester, whose fibers, due to their particularly smooth surface, can more easily slip out of the fabric.
I would like to choose a different model for my complaint.
If an exchange is no longer possible – for example, because the item is sold out – you will receive a voucher instead, which you can redeem for an unlimited period. The issued vouchers can only be redeemed in the online shop. Cash payment of the vouchers is unfortunately not possible.
What if my sock breaks after the 1-year anti-hole guarantee?
Complaints are possible within the 1-year anti-hole guarantee from the date of purchase/delivery. If an item has quality defects, you have the option to complain about the item within this period. We ask for your understanding that a complaint after the 1-year period has expired is unfortunately no longer possible.
Care Instructions and Quality
How do I wash and care for DAILYSOCKS?
All our DAILYSOCKS are generally washable at 30 degrees. Please pay attention to the care instructions on the label.
To ensure they last a long time, do not tumble dry them.
Socks with hosiery elements, such as ALICE, SARAH DOTS/CHECK or the finer ones like PEEPTOE, CHARLY and BELLA, should be washed in a laundry bag. They love to be washed, but they can be damaged by Velcro and zippers on other garments.
Furthermore, you should not walk barefoot on uneven or rough floors with the very fine socks, as this could cause snags.
When putting on fine hosiery socks, make sure not to pull them up abruptly and not to snag the sheer fabric with your fingernails.
Otherwise, you don't need to pay special attention to anything with our DAILYSOCKS 😊.
How do DAILYSOCKS fit?
Since the socks vary in size and elasticity depending on their material composition and elastane content, we have included a size reference under each product description in the online shop. This size reference ("tends to run small", "tends to run large", "fits true to size") should be particularly noted if you are between two shoe sizes, e.g., 38/39.
If you are unsure, please contact our customer service.
What is the quality of DAILYSOCKS?
All socks are of high quality, and we attach great importance to yarn selection. Of course, production in Portugal is subject to strict quality controls.
Feel free to count your rhinestones on the LAILA or MARIE STRASS before washing and after washing. You will see that they remain complete.
When removing the packaging, make sure not to tear it open.
Should a sock still show a hole or other defects after a few wears, please send a picture to our email kundenservice@dailysocks.berlin or via WhatsApp to 0157/39072441. We will examine the defect and then get in touch with you as soon as possible.
Voucher Codes
I cannot redeem my voucher code
If you have a voucher code that cannot be redeemed, first check the capitalization. As a rule, we write all discount codes in uppercase, such as "HAPPY."
If the voucher code still does not work, it may be a system error. In this case, please contact us by email at kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441.
I have not received my newsletter discount code
To receive the newsletter discount code, you must sign up for the newsletter as a customer. You will find this field on our shop page if you scroll all the way down.
Once you have registered there, you will receive an email from us. It is IMPORTANT to confirm this email.
Only after that will you receive another email with the discount code. Please check your spam/promotions folder, as these messages are sometimes saved there.
If you still have not received a discount code, please contact us by email: kundenservice@dailysocks.berlin or via WhatsApp at 0157/39072441 (please include your email address here).
Payment
We offer various payment methods so you can choose the one that suits you best.
Among others, we offer:
PayPal
If you select "PayPal" as your payment method, you will be redirected directly to PayPal at the end of the ordering process. In rare cases, PayPal may experience processing errors over which we have no control.
Sofort.
Sofort. enables quick and easy payment without prior registration. You can enter the account number and bank code for a bank account enabled for online banking, as well as the PIN and TAN of your online banking account. After you have selected Sofort. in the "Payment/Overview" step of the order, you will be redirected to Sofort.'s secure payment form. After logging in with your usual online banking data, you can complete the purchase.
Klarna
With Klarna, you can pay flexibly when shopping online. You select Klarna as the payment method in the shop and complete the order. You can then pay by invoice, in installments or immediately.
